
It’s 10:16 am, Saturday morning, and I’m sitting in the DMV.
My ticket #: A-160. Yes, #160. and that’s just the “A’s”.
I’m watching the attendant at the entrance. She’s conducting emergency room triage, with victims coming through the door in shock, experiencing some form of bloodless trauma.
It’s 79° F, a gorgeous Saturday in late September. And here we are, at the DMV. It’s Saturday for God’s sake, we can’t be here.
“Take a ticket,” she calls out, “grab a seat.” There’s many seats, most taken, a smattering of empties dispersed throughout the room, with a zero lot line between each. Each incoming patron’s reaction is the same: they look around, inhale, walk slowly to a seat, shoehorn themselves in, and slump heavily into the hardback metal chair.
“Now serving A (pause) 66 at Station 29″
The computer generated voice, a Male voice, calls your number over the loud speaker, calls it again, and then skips to the next. There are Categories A, B, C, D and E, which I’m sure tie to a unique DMV service, but I was unable to (and uninterested in) trying to crack the code. My attention was on the “A’s”, and the numbers flashing on the overhead monitors.
“Now serving A (pause) 68 at Station 22″
What is it with the DMV that elicits such dread? And why does such a simple process (should be) of license renewal strike such fear?
“Now serving A (pause) 71 at Station 13″
There are no 1% privileges here. No Fast Passes. No Speed Passes. No TSA lines. No CLEAR. No appointments. No tips to jump the line.
You sit, and you wait. And you wait, and you wait.
“Now serving A (pause) 73 at Station 19″
Heads are down, Smartphones, Smartphones, Smartphones. Not A.D. or B.C. It’s B.S. Before Smartphones. How did we manage without smartphones. What occupied our time? What kept us from going out of our minds?



