I’m in the groove. Making up lost time on a long neglected project with a looming deadline. And, then a colleague with unscheduled “drop-in” meeting walks through my door. My flow is interrupted. “It will just take a few minutes,” was the request. Rather than setting expectations as to my time upfront or scheduling a meeting to accommodate the discussion, I reluctantly shoe-horn it in.

We’re five minutes in. And we are wading. In a swamp. My mind begins to wander. (My foot starts tapping. I start playing with my pen. I sneak glances at my watch. TRIGGERS. Susan’s post intrudes: You see the triggers pal. The alarms are coming at you in waves. Pull up. Pull up. Do not go to the “automated response.”