The title of this Forum Corporation article grabbed my attention. THIS IS ME. Stack ranking everyone and everything. Despite the “best of intentions”, I’ve become Mr. Measurement Whac-a-Mole. Short article. So basic and logical – yet, so difficult to stick to the script. Worthy reminders…
“The best intentions, quickly forgotten.” These six words describe most measurement systems.
Don’t use measurement data to flog employees. Instead try these three things:
- “Highlight the good. Use measurement data to highlight the good work of employees. Rather than just looking at the areas that employees performed poorly, managers should analyze the data more thoroughly and reward employees for behaviors customers or patients applauded.”
- “Stop the “issue of the month” insanity. Look at the measurement feedback over time and determine what really needs improving. Then, pull together a team to address the issue and make recommendations.”
- “Don’t measure too many things. Instead, do a customer survey that enables you to determine your organization’s most important value drivers. Stay focused on those and your organization will be able to deliver what customers want most.”
Sources: Forum Corporation – Three Ways to Avoid Measurement Whac-A-Mole. Image: www.crazyjunkyard.com
