Just another Friday night…

  • 8:05 pm. I arrive at home, 15 hour day. ooooooo, how do you spell, e-n-o-u-g-h…
  • 8:10 pm. Sitting at kitchen table. Thai takeout. Cold. Sticky rice, stucky rice.
  • 8:15 pm. Susan fussing with remote and TV. “Bloody cable box must be broken.”
  • 8:16 pm. DK: “No, must be the TV.  It’s time for one of those new 8K T.V.s.”
  • 8:17 pm. SK: “Are you out of your mind?”
  • 8:17 pm. She continues fussing with remote.
  • 8:18 pm. I’m picking at the cold rice which is slathered with Duck sauce.
  • 8:19 pm. I google Cablevision to see if there are outages. Widespread outages since 7:49 pm.
  • 8:20 pm. DK: “Why don’t you google it?”
  • 8:21 pm. SK: “I’m not googling anything. You google it.”
  • 8:22 pm. 36 years of marriage last week. I sit in silence and pick at the cold Garlic Chicken.
  • 8:23 pm. She reboots the cable box by powering it on and off. She waits for system to reset.
  • 8:26 pm. System resets.  She curses. Still no fix. She’s now irritated, advancing to angry.
  • 8:26 pm. She scurries over to the other room to test that TV.
  • 8:27 pm. She’s back. She’s isolated root cause to a cable problem.
  • 8:28 pm. She resets the entire T.V. to default settings. And waits and waits and waits.
  • 8:39 pm. It’s back up. No fix.
  • 8:40 pm. She runs downstairs to reset cable modem to reset the entire system.
  • 8:45 pm. Alarms beep. Entire system reboots.
  • 8:45 pm. I’m watching her with the remote, clutching a crucifix, whispering to herself.
  • 8:50 pm. Entire system reset. No fix.
  • 8:51 pm. DK: “Why don’t you google it?”
  • 8:52 pm: SK: “I’m not googling anything.”
  • 8:52 pm. She texts neighbor. To learn that neighbor has texted entire neighborhood.
  • 8:53 pm. Neighbor: “Cable out in three states CT, NY, NJ.”
  • 8:53 pm. Three states of cable addicts blitzing Cablevision 800 # and website.
  • 8:54 pm. I’ve moved onto dessert, continue watching this show. Who needs Broadway?
  • 8:55 pm. She googles Cablevision with her back to me. She finds number and dials. She’s on hold.
  • 8:58 pm. After being on hold for several minutes, she learns that it’s the wrong number.
  • 8:59 pm. She collapses onto couch, still clutching the remote.
  • 9:00 pm. I walk upstairs, looking over my shoulder. There she is, eyes closed, slumped on the couch. And I’m the one with problems?

Image & Story: Optimum customers report widespread outages (CtPost, September 6, 2019, 9:42 PM)

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