David Brooks: Building Spiritual Capital:
Lisa Miller is a professor of psychology and education at Columbia University. One day she entered a subway car and saw that half of it was crowded but the other half was empty, except for a homeless man who had some fast food on his lap and who was screaming at anybody who came close.
At one stop, a grandmother and granddaughter, about 8, entered the car. They were elegantly dressed, wearing pastel dresses and gloves with lace trim. The homeless man spotted them and screamed, “Hey! Do you want to sit with me?” They looked at each other, nodded and replied in unison, “Thank you” and, unlike everybody else, sat directly next to him.
The man offered them some chicken from his bag. They looked at each other and nodded and said, “No, thank you.” The homeless man offered several more times, and each time they nodded to each other and gave the same polite answer. Finally, the homeless man was calmed, and they all sat contentedly in their seats.